Privacy Policy
Our dedication is in delivering exceptional customer service to our clients. We take great care with the data we have on our clients because we understand how important their privacy is. This page explains the procedures and times under which we gather, utilise, and distribute any personal data you or others may give us.
This privacy policy was last updated on 7th May 2024.
1. Who we are
The privacy policy applies to Silicon Grid Limited and some of its subsidiaries, including Grid Constellation. We have designated data protection officers who handle inquiries about this privacy notice and oversee various groups within our organisation. Should you have any inquiries or requests, do reach out to us by email at support@gridconstellation.com.
2. How do we collect and use your data?
We only gather and use your personal information where it serves a legitimate purpose and is allowed by data protection legislation. Our data collection and usage policies are outlined in this section.
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It's crucial that you maintain the accuracy of your personal data with us, so please notify us of any changes.
When you phone, email or contact us on social media
To offer the customer services, you have requested, such as additional information about our prices, we may process your personal information (your name, address, contact information, and other personal information you have given us) when you call or email us with general questions.
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For us to handle your personal information in this manner, we need your permission. We might not be able to completely respond to your questions if you do not provide us with the information, we ask for to serve you as our client.
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To better serve your needs, we track and record all your interactions with us, including phone conversations, email openings, and click-throughs.
Technical information and analytics
The following data is automatically gathered by us when you visit our website:
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Technical data, such as the IP address that your computer uses to access to the internet, your login credentials, the type and version of your browser, the time zone that you are in, the kinds and versions of your browser plug-ins, the screen resolution, the operating system, and the platform.
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Details about your visit, such as the complete Uniform Resource Locators, the clickstream to, though, and from our website (including the date and time), the length of visits to specific pages, the download errors, the page response times, the information about scrolling, clicking, and mouse-overs, and the ways in which you navigated away from the page.
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Technical data, such as how many people are using the app, how long a session lasts, what operating system is being used, what device type is being used, when the app was initially launched, how often it opens and updates, whether there are any software issues, and whether there are any in-app purchases.
3. Sharing your information
Whenever we disclose your information to a third party, we always do so in accordance with this privacy statement and any data protection regulations. Additionally, we make sure that these third parties only use your information as directed by us.
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WE CURRENTLY DO NOT SHARE ANY INFORMATION OUTSIDE OF OUR ORGANISATION.
4. Where is my data stored?
Our headquarters are in the UK. All the data collected is stored on our secure servers or the data storage facilities of our third parties.
5. How long do we retain your data for?
Your personal information will only be kept by us for as long as is required to accomplish the goals for which it was gathered, including meeting any legal, regulatory, accounting, or administrative obligations.
In rare cases, we could anonymize your personal information (make it unrelatable to you) for statistical analysis or research purposes (such examining email open rates), or to enhance our website and create new products. In certain situations, we could use this data for as long as we choose without giving you any further notice.
Right of access
You are entitled to confirmation and information on whether we are processing your personal information, as well as the ability to access the personal information that we are managing.